Orders & Returns

Ordering

Your order will be processed directly after receipt of payment depending on time and day of the purchase. Once the purchase is made, it may take up to 24-48 hours for your order to be processed, charged, and shipped. All orders with express postage will be processed immediately and shipped within 12 hours.

If you require faster shipping for your order, please make sure to make prior arrangements with our customer service prior to your purchase. If you wish to make any alterations to your order, please contact our customer service as soon as possible. Once all items have been processed and shipped no alterations to the order can be made.

 

Returns

Products can still be returned if they are faulty or do not match the description. In these cases, HDD Donors will offer you an exchange or refund provided that:

    • You return the item within 14 days after receipt
    • The item is in its original condition including:

      - It is in its original packaging
      - It is unopened, unused and undamaged
      - The original security seal is intact

      If these requirements are not met HDD Donors will not offer an exchange or refund.

      HDD Donors will not accept returns in the case of change of mind.

      No refund will be issued for any modified items (soldering, firmware transfer, hard drive cover opened, etc).

      All returns must have a Return Merchandise Authorization (RMA) number before they are returned to us. Items returned without authorization number cannot be processed for a refund.

      Please email service@hdd-donors.eu to request your RMA number.

      After you received your RMA number:

      1. Items must be returned in the same condition as shipped from HDD Donors. Items returned in damaged, used or modified condition (firmware transfer or modification, hard drive opened, soldering etc.) or any other unacceptable condition cannot be refunded. Item’s condition will be assessed at our discretion.
      2. For the return shipping, we recommend that you use the same packing material that your item was originally shipped in. The customer is responsible for all return shipping, handling and customs charges.
      3. Please include the following details with your return parcel:
      • Copy of your original invoice
      • Your RMA number provided to you by HDD Donors
      • Customer / Companies name, address, phone number, email address and a description of why you would like to return your item.
      1. All items must be received by us within 14 days of issuing the RMA number. Refunds will be issued to the original payment method that was used for the purchase.

       

      Exchanges

      We currently do not provide any exchanges for any of our items. Please place a new order for the item you wish to purchase.

       

      Refunds

      Refunds will be issued to the original payment method used for the purchase.

      All returns will incur a 15% restocking fee of the original purchase price.